The Senior Customer Service Representative will play a pivotal role in ensuring the seamless execution of sales support, customer service, order fulfillment, warehousing, logistics, and delivery for our new Sulphur location.

RESPONSIBILITIES AND DUTIES

Sales Support and Customer Service:

·       Collaborate with the sales team to understand customer requirements and ensure the timely preparation of accurate quotations for Allredi products.

·       Provide exceptional customer service, addressing inquiries, resolving issues, and maintaining strong relationships with clients.

·       Work closely with the sales team to identify upselling and cross-selling opportunities.

Order Fulfillment:

·       Oversee the end-to-end order fulfillment process, ensuring orders are processed accurately and efficiently.

·       Work closely with warehouse and delivery staff to ensure the timely picking, packing, and shipping of products. Serve as an active member of the warehouse, helping out as needed with receiving, picking, and shipping.

·       Monitor order status and address any delays or issues that may arise.

·       Collaborate with the logistics team to coordinate inbound and outbound shipments, optimizing transportation and distribution.

Delivery and Rental:

·       Oversee the delivery and rental processes, ensuring timely and safe transportation of products and equipment to customers.

·       Coordinate rental equipment availability, maintenance, and returns.

·       Implement measures to track and improve delivery and rental efficiency.

Service:

·       Collaborate with the Rental and Service team to schedule service appointments and ensure timely resolution of customer equipment issues.

Building Strong Customer Relationships:

·       Cultivate strong relationships with key customers by understanding their needs and providing exceptional service.

·       Act as a point of contact for customer escalations and ensure prompt resolution of issues.

·       Collaborate with the sales team to gather customer feedback and insights for continuous improvement.

Process Improvement:

·       Continuously evaluate order fulfillment processes for efficiency and effectiveness.

·       Lead process improvement initiatives to enhance productivity, quality, and customer satisfaction.

Analyze and assess branch operations, emphasizing safety and quality standards while overseeing the branch's safety program

In respect of the candidate profile:

·       Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).

·       Proven experience in inside sales and customer service within a distribution or industrial setting. Knowledge of the Blast and Coatings industry is a plus. 

·       Strong leadership and team management skills with the ability to motivate and develop a high-performing team.

·       Excellent communication and interpersonal skills to collaborate effectively with various teams and customers.

·       Strong analytical mindset with the ability to use data to drive informed business decisions.

·       Proficiency in inventory management, logistics, and order processing systems.

·       Problem-solving aptitude with a proactive approach to identifying and resolving operational challenges.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

WORK HOURS

Hours are typical Monday-Friday office hours with night or weekend hours as needed to support strategic initiatives.