Customer Service Representative (Contract)

The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.

Responsibilities

• Respond to incoming phone calls, and customer emails to process orders efficiently

• Promote and maintain good customer relationships

• Acknowledge and resolve customer complaints

• Ensure customer satisfaction and provide professional customer support

• Perform orders, refunds, and exchanges

• Monitor incoming product to provide accurate ETAs to customers

• Support the Sales Team with quote follow-up and proactively share customer information

• Gain an understanding of our products and how they are best utilized through continued development training

• Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers

• Partner with Sales Team to resolve customer issues

• Adhere to all Company policies and procedures

• Comply with all Health & Safety related policies, procedures, and safe work practices

• Other duties as assigned

• High school diploma or equivalent

• Minimum two (2) years of customer service experience in a B2B environment

• Strong computer skills

• Experience with Sage and Salesforce an asset

• High attention to detail

• Excellent communication skills (written and verbal)

• Able to work independently and as part of a team

• Excellent problem-solving skills