The Branch Operations Manager will play a pivotal role in ensuring the seamless execution of sales support, customer service, order fulfillment, warehousing, logistics, delivery, rental, and service operations. This role requires a strategic thinker with strong leadership skills to drive operational efficiency, team development, and customer satisfaction. The ideal candidate will have a background in operations management within a distribution or industrial setting, a proactive problem-solving mindset, and the ability to manage financial performance while fostering a collaborative and high-performing team environment. 

*Note: Previous experience in lead, asbestos, or other hazardous materials abatement, and/or interior demolition is strongly preferred.

RESPONSIBILITIES AND DUTIES

Sales Support and Customer Service:

·       Collaborate with the sales team to understand customer requirements and ensure the timely preparation of accurate quotations.

·       Provide exceptional customer service, addressing inquiries, resolving issues, and maintaining strong relationships with clients.

·       Work closely with the sales team to identify upselling and cross-selling opportunities.

Order Fulfillment:

·       Oversee the end-to-end order fulfillment process, ensuring orders are processed accurately and efficiently.

·       Coordinate with internal departments to ensure the timely picking, packing, and shipping of products.

·       Monitor order status and address any delays or issues that may arise.

Warehousing and Logistics:

·       Manage the warehouse operations, including inventory management, organization, and maintenance.

·       Optimize warehouse layout and processes to enhance efficiency and minimize errors.

·       Collaborate with the logistics team to coordinate inbound and outbound shipments, optimizing transportation and distribution.

Delivery and Rental:

·       Supervise the delivery and rental processes, ensuring timely and safe transportation of products and equipment to customers.

·       Coordinate rental equipment availability, maintenance, and returns.

·       Implement measures to track and improve delivery and rental efficiency.

Service Operations:

·       Oversee service operations, including maintenance and repair of equipment, ensuring quality standards are met.

·       Collaborate with the technical team to schedule service appointments and ensure timely resolution of customer equipment issues.

Team Hiring and Development:

·       Recruit, train, and develop a skilled and motivated operations team.

·       Provide ongoing coaching and feedback to team members to enhance their performance and professional growth.

·       Foster a positive and collaborative work environment that encourages teamwork and innovation.

Building Strong Customer Relationships:

·       Cultivate strong relationships with key customers by understanding their needs and providing exceptional service.

·       Act as a point of contact for customer escalations and ensure prompt resolution of issues.

·       Collaborate with the sales team to gather customer feedback and insights for continuous improvement.

Profit and Loss Management:

·       Take ownership of the branch's profit and loss performance. Drive the achievement of branch profitability goals while adhering to the annual budget 

·       Coordinate with sales to implement strategies to drive revenue growth and profitability, identifying opportunities for margin improvement.

·       Analyze financial reports to make informed decisions that positively impact the branch's financial performance.

Operating Expense Reduction:

·       Identify areas of cost optimization within the branch operations.

·       Develop and implement initiatives to reduce operating expenses while maintaining quality and service levels.

Process Improvement:

·       Continuously evaluate operational processes for efficiency and effectiveness.

·       Lead process improvement initiatives to enhance productivity, quality, and customer satisfaction.

·       Analyze and assess branch operations, emphasizing safety and quality standards while overseeing the branch's safety program 

In respect to the ideal candidate profile:

·       Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).

·       Proven experience in operations management within a distribution or industrial setting, preferably in fire and water remediation, hazardous materials abatement, and interior demolition. Knowledge of the Blast and Coatings industry is a plus. 

·       Strong leadership and team management skills with the ability to motivate and develop a high-performing team.

·       Excellent communication and interpersonal skills to collaborate effectively with various teams and customers.

·       Strong analytical mindset with the ability to use data to drive informed business decisions.

·       Proficiency in inventory management, logistics, and order processing systems.

·       Problem-solving aptitude with a proactive approach to identifying and resolving operational challenges.

·       Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

WORK HOURS

Hours are typical Monday-Friday office hours with night or weekend hours as needed to support strategic initiatives.

PHYSICAL DEMANDS

This role requires occasional lifting of up to 50 pounds and may involve substantial walking, stair-climbing, and reaching. Proficiency with various power and manual tools, such as drills, wrenches, hammers, screwdrivers, and saws, is necessary. Adaptability to handle diverse weather conditions is essential.