Customer Service Representative/Warehouse Associate

We are seeking a motivated and detail-oriented Customer Service Representative/Warehouse Associate to join our team. This hybrid role supports both front-office customer interactions and back-of-house warehouse operations. The ideal candidate will provide exceptional customer service, maintain accurate order processing, and assist with daily warehouse tasks to ensure efficient and timely operations.

RESPONSIBILITIES AND DUTIES:

Customer Service

·       Greet and assist customers in person, by phone, and via email with a positive and professional attitude.

·       Process customer orders, returns, and inquiries accurately and efficiently.

·       Provide product information, pricing details, and order status updates.

·       Collaborate with internal teams to resolve customer issues and ensure satisfaction.

·       Maintain customer records and documentation in company systems.

Warehouse Operations

·       Assist with receiving, inspecting, and storing incoming materials and products.

·       Pick, pack, and prepare orders for shipment according to company standards.

·       Operate warehouse equipment such as forklifts or pallet jacks (training provided if needed).

·       Conduct inventory counts and maintain accurate stock records.

Ensure a clean, safe, and organized warehouse environment.

·       High school diploma or equivalent required.

·       Previous experience in customer service, warehouse operations, or a related field preferred.

·       Strong communication and problem-solving skills.

·       Ability to multitask and work in a fast-paced environment.

·       Basic computer skills, including familiarity with order entry or inventory software.

·       Ability to lift up to 50 lbs and stand for extended periods.

·       Forklift certification is a plus (or willingness to obtain one).