Accounts Receivable Specialist

The Accounts Receivable Specialist is responsible for management of customer DSO as well as building and maintaining relationships with our customers as part of the collections and customer service experience.

RESPONSIBILITIES AND DUTIES:

• Collect payments on past due invoices via phone calls and collection e-mails or other correspondence

• Verify validity of customer account discrepancies by investigating information from sales, customer service departments and from customers

• Resolve collections issues by examining customer payment plans, payment history and credit line

• Make outbound collection calls in a professional manner while maintaining and/or improving customer relationships

• Through personal account management, maintain current knowledge of customer accounts as well as any outstanding issues

• Provide customers with account statements and invoices

• Maintain customer collection notes in ERP system

• Summarize receivables by maintaining invoice accounts; coordinate and prepare monthly AR meeting for designated customer accounts with detailed notes and payment status

• Run aging reports for use in making collections calls and for management of accounts

• Process customer credit memos

• Maintain correct customer account information at all times

• Escalate account status and action to Credit and Collections Manager when necessary

• Communicate clearly and effectively with team members regarding customer status and needs

• Assist in processing of credit applications

• Maintain records including filing and scanning

• Protect organization's value by keeping information confidential

• Follow federal and state laws dealing with debt collection

• High school Diploma or GED required (2yr or 4yr degree preferred)

• 2-3 years related collections experience in a high-volume business to business collections setting

• Experience in high volume collections with demonstrated ability to drive down aging of accounts

• Must be very organized

• Ability work in a team or individually

• Solid data entry skills

• General math skills

• Excellent attention to detail

• Excellent verbal and written communication skills

WORK HOURS:

Typical Monday-Friday 8-5 hours